See, even though I work at a major financial institution, my job is to provide excellent customer service to our clients. So I know when I’m getting the runaround.
Case in point: my DSL service went out two days ago (on Thursday), and although I got it back the next day (which was yesterday), I still haven’t received a satisfactory resolution to the trouble ticket which was filed. I called in bright and early at 0600, gave the CSR the trouble ticket number, and got transferred to the “Level 2” line. Par for the course, I was expecting that.
After twenty minutes, I still was on hold, so I hung up and ripped my ISP a new one in their “customer satisfaction” survey. I normally get very good customer service with my ISP, so I was disappointed. First time for everything.